All our monthly and annual plans come with support.  


Frequently Asked Questions

Which devices does the Realar Places App work on?

Realar Places is compatible with Apple iOS devices that support ARKit and Android devices that support ARCore. This means the app will work on the iPhone 6S (or higher), iPadPro and iPads from 2017 (or newer). Android devices (phones and tablets) require Android 7.0 or later (some models require newer versions as noted below). For more details about device support go to Help and Support - Supported Devices.


Do I need any additional equipment?

No. As long as your device runs the Realar Places app (see above), you don't need any additional devices or equipment. Simply launch the app, select your model and enjoy a full 3D experience - in a real place!


Where does the Realar Places App work?

Almost anywhere, as long as the app can detect a flat surface where a model can be rendered. To experience inside of a building, the 'dolls house' view is great for 360 degree perspectives. It allows you to experience a model from the inside as if it were a real building. For outside, models can be experienced full-size, in first-person, as if you were standing outside of the real building.


How is AR different from VR? 

One of the main differentiating factors is that Virtual Reality (VR) requires goggles or headsets whereas Augmented Reality (AR) requires only a smartphone or tablet. AR users are able to interact with a blend of computer simulation and the real world, so users can view a 3D model of a building in a real place!

Which model formats are supported by Realar Places?

All common 3D formats are supported, including SketchupFilmbox (.fbx), through common authoring software such as 3DStudioMaxRevit Collada (.dae) and Wavefront Object (.obj). We are expanding our formats all the time so please get in touch if you want to use a different format.


Can I have fewer than 2 users on my account?

Yes. Each plan has a minimum number of base users (2 in Standard, 10 in Advanced and 20 in Enterprise), but you don’t need to use all of the licences straight away. Since licences can be reused, many of our customers reserve their extra licences for contractors or clients.


Can I upgrade or downgrade my existing Realar Plan? 

Absolutely - moving plans is easy! Our Customer Success team is on-hand to guide you through the process. Simply hover over the bottom-right of the screen on our website, and you'll be able to communicate with the team directly. 


Do you have any volume discounts?

Yes! Please contact our sales team or schedule a call for more information. We also offer discounts for educational institutions and non-for-profit organisations. 


Can I buy internationally?

Yes, we have many overseas customers. All pricing is shown in Australian Dollars (AUD) and excludes taxes (GST). We will soon better support multi-currency on our website, however billing will happen in your local currency. For now just use an online currency convertor